The role requires someone who has a professional background managing complex sales and competing priorities.  

The successful candidate will be responsible for Opportunity Generation, Project & Work Order Management, Sales Order Management, Organizational Interfaces, Sales Support & Administration, Quotation Management, Order Preparation and relationship management through serving of customer accounts.

WHAT WE OFFER

We offer competitive health benefits, wellness and healthcare spending accounts, and a holiday package that includes the week between Christmas and New Year’s off. You’ll also be getting in as we grow so growth opportunities abound if you exhibit the knowledge, expertise, and passion to grow with the organization.

This is a full-time permanent position, working out of our impeccably designed and furnished office. You’ll mostly work from 9am to 5pm, Monday to Friday, with irregular or extended hours as projects demand. 

THE DAY TO DAY

The successful candidate will be responsible for the following:

• Passionately hunt new business opportunities growing your funnel by connecting with your wide network and pursuing bid opportunities in the current construction market.
• This includes calling on end users, general contractors, developers, and consultants in the construction industry.
• Be the face of our organization. Educate the customer. Be a resource and advocate for the customer.
• Seek and receive RFPs from multiple sources with the ability to fluidly prioritize based on multiple factors 
• Evaluate project documents (plans, specifications, schedules) and prepare estimating takeoffs for project pricing, applying extensive scope knowledge to formulate accurate, competitive, and thorough bid responses.
• Prepare presentation material (RFP responses and quotations) and submit for client consideration.
• Seek client feedback on submitted RFPs, demonstrating strong commitment to client/project success by offering knowledge and support through all stages of a bid process.
• Provide professional customer interface in all forms, including client review meetings to determine end results.
• Thoroughly understand the products that we offer as well as our competitors’ products.
• Act as the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account and is responsible for account team’s performance.
• Provides timely response to customer’s requests for products, services and/or information.
• Maintain comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria proposing ways to enhance their space.
• Provide administrative support to ensure accuracy of orders and a positive customer experience as needed.

YOU BRING THE FOLLOWING

Your sales background allows you to problem solve using design thinking throughout the sales process along with your in-depth knowledge of their business and needs winning you a seat at the table as a trusted advisor in planning discussions. When a client is ready to order, you will manage expectations from the outset to the finish line. Your clients will know how their project is progressing in relation to key timelines. A strong understanding of relationship management, project management and solid administrative skills are going to be key to the success of this role. 

These are complex sales, where you’ll manage competing priorities, multiple internal and external stakeholders, and varying deliverables. Your experience in a similarly complex sales environment will be crucial for your success here. The number of projects you’ll have on the go at any given time will vary depending on their size and scope. 

The team you’ll join is collaborative and successful. Your book of business will continue to grow and develop through the hard work of our Business Development team. You’ll work with them to transition accounts from their desk to yours, as their workload and clients’ needs require.

ABOUT US

Contemporary Office Interiors (COI) is a privately-owned MillerKnoll Certified Dealer, DIRTT Certified Construction Partner, Architectural Walls and Commercial Flooring provider. We have offices in Vancouver, Edmonton, Winnipeg, Toronto and a head office in Calgary. We prioritize people, productivity and value to create more than a place to work— we create a space to succeed.

We're proud of our half-century legacy as a company. Our talented people have brought us to where we are today. COI is and has been honoured to have a passionate team that's committed to creating exceptional spaces that inspire you to be your best.

We believe in the power of diversity and the power of teamwork. We need both collaboration and individual responsibility to organize effectively around our customer's problems.

Please apply directly to this posting. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

The Sales Coordinator works closely with and supports the sales process in meeting annual sales goals by assisting the sales team with their customer requirements for products and services prior to creation of the order package.

This role requires regular communication with both internal and external customers regarding order/project product and service requirements; ensuring the orders are in line with company guidelines and maintain integrity and brand image. 

WHAT DO WE OFFER

We offer competitive health benefits, wellness and healthcare spending accounts, and a holiday package that includes the week between Christmas and New Year’s off. You’ll also be joining the team as we continue to grow, so growth opportunities abound if you exhibit the knowledge, expertise, and passion to grow with the organization.

This is a full-time permanent position, working out of our impeccably designed and furnished office. You’ll mostly work from Monday to Friday, with irregular or extended hours as projects demand.  We have a strong corporate culture and you will get to work with a team of engaged and motivated individuals.

THE DAY TO DAY

The successful applicant will also be responsible for the following:

• Attend sales, team, and customer meetings as required
• Assist sales with the development of the proposal/RFP and print for sales presentation to customer
• Ensure documentation standards are maintained for all account activities; ensures Customer First dealership process and procedures are followed
• Work cooperatively with team members to achieve annual sales goals and business objectives
• Maintain a high level of service and accuracy within assigned duties
• Assist sales and other project team members in pricing, product research, sourcing new products and technical order information i.e. C.O.M. requirements, custom requirements, etc.
• Assist sales with the preparation of the quotation, reviews the quote and prints it for sales presentation to customer
• Provide spec checks for sales representatives on ancillary quotations prior to presentation to client
• Communicate with internal and external customers regarding order requirements and provides additional support throughout the front end of the order fulfillment process, as required
• Develop ancillary product specifications; produces detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, project managers, etc.) and presents these to the customer in a timely manner
• Initiate service quotes for deliveries, small orders and major orders
• Under the direction of Sales, applies costs and sell amounts for all products and services, based on contract pricing, gross margin guidelines and established service pricing
• Respond to customer requests and determines scope of work; defines installation requirements based on customer's request
• Arrange loaner product for customer trial
• Provide clarifications and answers for customer's questions regarding quotation or order issues
• Assist with resolving any acknowledgement discrepancies with vendor
• Ensure Customer First standards of performance are met for all customer work activities
• Provide professional customer interface and customer relations throughout project

YOU BRING THE FOLLOWING 

You are focused on the customer and have an attitude that shows a strong commitment to customer satisfaction.  Your experience in project coordination, customer service or a technical administrative role supporting interior design or a sales team has already created a solid foundation for this role.  Ideally, you will have worked in a furniture dealership and understand the industry.  Being LEED certified or working towards it is considered an asset. Strong administrative and organizational skills are essential to the success of this role.

These are complex sales, where you’ll manage competing priorities, multiple internal and external stakeholders, and varying deliverables. Your experience in a similarly complex sales environment will be crucial for your success here. The number of projects you’ll have on the go at any given time will vary depending on their size and scope.

ABOUT US

Contemporary Office Interiors (COI) is a privately-owned MillerKnoll Certified Dealer, DIRTT Certified Construction Partner, Architectural Walls and Commercial Flooring provider. We have offices in Vancouver, Edmonton, Winnipeg, Toronto and a head office in Calgary. We prioritize people, productivity and value to create more than a place to work— we create a space to succeed.

We're proud of our half-century legacy as a company. Our talented people have brought us to where we are today. COI is and has been honoured to have a passionate team that's committed to creating exceptional spaces that inspire you to be your best. We believe in the power of diversity and the power of teamwork. We need both collaboration and individual responsibility to organize effectively around our customer's problems.

COI only advertises job opportunities through our corporate website, Indeed, LinkedIn, and Job Bank. We ask that you apply directly to this posting. We thank all applicants for their interest; however, only those selected for an interview will be contacted. This position is for an existing vacancy.

Please Note: All resumes are reviewed by a member of our HR team. AI tools may be used during the interview process to assist with recording and evaluating interviews.

We believe in the power of diversity and the power of teamwork. We need both collaborative and individual responsibility to organize effectively around our customer's problems.

Reporting into the Director - Healthcare, this role - Account Manager (Healthcare) is responsible for creatively growing existing accounts, finding new leads and business accounts. The goal is to develop relationships with key influencers and decision makers to the point you feel like you are a part of their team. 

WHAT WE OFFER

We offer competitive health benefits, wellness and healthcare spending accounts, and a holiday package that includes the week between Christmas and New Year’s off. You’ll also be getting in as we grow so growth opportunities abound if you exhibit the knowledge, expertise, and passion to grow with the organization.

This is a full-time permanent position, working out of our impeccably designed and furnished office. Compensation for this position includes a base salary plus commission incentives. You’ll mostly work from 9am to 5pm, Monday to Friday, with irregular or extended hours as projects demand. 

THE DAY TO DAY

• Passionately hunt new business opportunities growing your funnel by connecting with your wide network of healthcare administrators, facility managers, clinical planners, A&D firms specializing in healthcare, CRE partners, GC’s and Project Managers.
• Act as the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned healthcare account and is responsible for the account team’s performance.
• Provide timely response to healthcare customers’ requests for products, services and/or information.
• Maintain comprehensive understanding of healthcare customers’ needs, corporate goals, clinical workflows, regulatory considerations, and satisfaction/performance criteria, proposing ways to enhance their spaces for patients, staff, and visitors.
• Responsible for all client relations and on-going relationships with healthcare client personnel, and client third parties (contractors, A&D firms, clinical consultants, etc.).
• Oversee all healthcare customer projects and work orders; direct the dealer team for implementation of customer orders and service requests.
• Ensure a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required.
• Stay involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both the healthcare customer and dealership are satisfied.
• Prepare documents for RFPs, RFQs, bids and tenders specific to healthcare procurement processes.
• Ensure documentation standards are maintained on all healthcare account activities with a customerfirst service level following processes and procedures.
• Specify product, pricing, product research, sourcing new products and technical order information including custom requirements suited for healthcare environments (cleanability, infection control, durability). Initiate the service quote requests for deliveries of small and major healthcare orders.
• Work with manufacturers to obtain lead times, contracts, discounts and pricing for healthcare order quotes.
• Provide administrative support to ensure accuracy of healthcare orders and a positive customer experience as needed.

YOU BRING THE FOLLOWING

Your sales background allows you to problem solve using design thinking throughout the sales process along with your in-depth knowledge of their business and needs winning you a seat at the table as a trusted advisor in planning discussions. When a client is ready to order, you will manage expectations from the outset to the finish line. Your clients will know how their project is progressing in relation to key timelines. A strong understanding of relationship management, project management and solid administrative skills are going to be key to the success of this role. 

These are complex sales, where you’ll manage competing priorities, multiple internal and external stakeholders, and varying deliverables. Your experience in a similarly complex sales environment will be crucial for your success here. The number of projects you’ll have on the go at any given time will vary depending on their size and scope. 

ABOUT US

Contemporary Office Interiors (COI) is a privately-owned MillerKnoll Certified Dealer, DIRTT Certified Construction Partner, Architectural Walls and Commercial Flooring provider. We have offices in Vancouver, Edmonton, Winnipeg, Toronto, and a head office in Calgary. We prioritize people, productivity and value to create more than a place to work— we create a space to succeed.

We're proud of our half-century legacy as a company. Our talented people have brought us to where we are today. COI is and has been honoured to have a passionate team that's committed to creating exceptional spaces that inspire you to be your best.

COI only advertises job opportunities through our corporate website, Indeed, LinkedIn, and Job Bank. We ask that you apply directly to this posting. We thank all applicants for their interest; however, only those selected for an interview will be contacted. This position is for an existing vacancy.

Please Note: All resumes are reviewed by a member of our HR team. AI tools may be used during the interview process to assist with recording and evaluating interviews.